Support

I-MED Online 2.0 is designed to give referring practitioners quick and easy access to patient reports and images on tablet, phone or desktop. However, if you should have any issues either downloading or accessing your I-MED Online 2.0, we have plenty of support at hand.

Support for I-MED Online 2.0 users:

  • 1300 147 852 telephone support (weekday business hours)
  • Desktop Online Chat (weekday business hours). See button in right hand bottom corner
  • Email: referrer@i-med.com.au (weekday business hours)

Frequently Asked Questions

Once I’ve created my account, how do I access I-MED Online 2.0?

Once you’ve submitted your new account request, we’ll send you your verified user name, usually the same day or the next business day. You can then access I-MED Online 2.0 from your computer (desktop or laptop) or any device that can be connected to the internet via the App. If you save the address to your favourites/bookmarks you can be logged on in seconds.

How do I log out of I-MED Online 2.0?

To log out, simply click on the “Log Out” link in the top right hand corner of your screen. It is recommended for security reasons that you log out when you have completed your examination. Please note the system has an automatic ‘log out’ after four hours.

Where do I manage my contact details?

Under the ‘My Account’ link in the main menu. If you need to update your contact details, you can do this here.

How do I change my password?

To change your password, click on the “My Account” link in the main menu, select Password “Edit” and follow the prompts.

How do I “break glass” with I-MED Online 2.0?

On desktop, the “break glass” function is much simpler with I-MED Online 2.0. Patient ID is no longer required – just search by patient name and date of birth, and click on the padlock to “break glass’.

I'm having trouble launching InteleViewer. What should I do?

To use InteleViewer with I-MED Online 2.0, you may need to accept Intelerad’s Terms and Conditions. Please click here for step-by-step instructions.

How do I create a 'short cut' for I-MED Online 2.0 on my desktop?

To bookmark I-MED Online 2.0, 'Bookmark' or 'Favourite' the I-MED Online 2.0 URL (https://portal.i-med.com.au). The address will then be saved in your internet browser. Then select the 'Bookmark' or 'Favourite' and drag it onto the desktop to create a 'short-cut'.

Created an account?* Now get the App!

(*Remember, to use the App you will need to have received your verified user name.)